FAQ

Frequently Asked Questions (FAQ)

1. How long does shipping take?

Our standard shipping time is 7–15 business days, depending on your location. You will receive a tracking number by email once your order has been shipped.

2. Do you offer free shipping?

Yes! We offer free shipping on most products. Any applicable shipping costs will be shown at checkout.

3. Can I change or cancel my order?

Orders can only be changed or canceled within 24 hours after purchase. After that, we may not be able to make changes because order processing begins quickly.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 days for the tracking information to update.

5. What is your return policy?

We offer returns within 30 days after delivery for unused items in their original packaging. Please refer to our Return & Refund Policy for more details.

6. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us at info@veruno.nl within 7 days of delivery. We will replace the item or issue a refund.

7. Do you ship internationally?

Yes! We ship worldwide. Shipping times may vary depending on your location and customs processing.

8. Are there customs fees or taxes?

Some international orders may be subject to customs duties and taxes. These charges are the responsibility of the buyer.

9. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.

10. How can I contact you?

If you have any questions, you can contact us at:
📧 info@veruno.nl