Return & Refund Policy

At [Veruno], customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• You may request a return within 5 days of receiving your order.

• To be eligible, your item must be:

  • Unused and in the same condition that you received it.

  • In its original packaging.

• Certain items are non-returnable for hygiene or safety reasons (e.g., underwear, swimwear, earrings, personal care products).

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable.

Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange an item for the same product, contact us at info@veruno.nl

Order Issues

Please contact us immediately if:

• You received the wrong item.

• Your item is damaged or defective.

• Your order has not arrived after the estimated delivery timeframe.

Return Shipping

• Customers are responsible for paying their own return shipping costs.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Cancellations

• Orders can only be canceled within 24 hours of purchase. After this time, we may not be able to stop shipment.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:
📧 info@veruno.nl